This privacy policy explains how Bofeng Foam handles information collected through www.bofoam.com.
Information We Collect
The website does not currently operate an online enquiry form. We receive personal information only when you contact us directly by email or telephone, or through the website chat widget.
Contact by email or telephone
If you email or call us, we receive the details you choose to provide — typically your name, company, contact details and the requirements of your enquiry. We use this information only to answer your enquiry and to prepare quotations or orders.
Website chat
The site uses the Zoho SalesIQ chat widget. When you start a chat, Zoho and Bofeng Foam receive the messages you send and basic technical information about your session. Zoho's own privacy policy governs the data Zoho processes on our behalf.
Server logs and analytics
Our web server records standard access logs, including IP address, requested URL, referrer and user agent, for security and troubleshooting. The site also uses Google Analytics 4 to collect aggregated statistics about visits and page views.
Cookies
Cookies are set by Google Analytics, the chat widget and Drupal's own session handling. You can block or delete cookies in your browser settings; the site will continue to work.
How We Use Information
We use the information we receive to answer enquiries, prepare quotations, fulfil orders, and keep our website secure and working. We do not sell or rent personal information.
Sharing
We do not share your information with third parties except where necessary to operate the website and our services — for example hosting, email and chat providers — or where we are required to do so by law.
Retention
Enquiry correspondence is kept for as long as needed to serve you and to meet our accounting and legal obligations, after which it is deleted.
Your Rights
You may ask us what personal information we hold about you, request a correction, or ask us to delete it. Write to us at info@bofoam.com.
Contact
Bofeng Foam — No.303, #1 Building, #1131, Cuijing Road, Qianshan, Xiangzhou, Zhuhai, Guangdong, China, 519000. Email: info@bofoam.com.